Britt Bolton Jewelry is not responsible for lost packages. If you have specific delivery details, be sure to add ALL of them at checkout.
All packages are insured and sent with a "signature required" so if the mailing service has confirmed a package has been "delivered," They will not reimburse for that package when you claim it hasn't arrived.
Britt Bolton Jewelry does not except returns. Although with some cases, an exchange for same retail value is allowed. Customer pays shipping.